Legal
Last updated October 2026
A booking begins as an inquiry through our website, WhatsApp or email. Your trip is only confirmed once our team has sent you a written confirmation and the required payment has been received. Until then, dates and availability are not guaranteed.
Payment is arranged directly with our team via WhatsApp or email, using a secure payment link or bank transfer. We do not collect card details through this website. Full payment terms (deposit amount and balance due date) will be confirmed with you before booking.
Itineraries are carefully curated but may need to change due to weather, safety, local conditions or circumstances beyond our control. We will always aim to offer an equivalent experience and will inform you of any significant change as early as possible.
Travelers are responsible for ensuring they hold a valid passport, any required visas, and adequate travel insurance for the duration of their trip. We strongly recommend insurance that covers trip cancellation, medical emergencies and activities such as diving or liveaboard travel where relevant.
Tramo Private organizes and coordinates trips on your behalf, working with trusted local partners for accommodation, transport and activities. We are not liable for the acts, omissions or failures of independent third-party suppliers, or for delays, losses or costs arising from events outside our reasonable control (force majeure).
These terms are governed by the laws of the Republic of Indonesia. Any disputes will be handled in accordance with Indonesian law.