Legal
Last updated October 2026
If you need to cancel a confirmed booking, please notify us in writing (email or WhatsApp) as soon as possible. Refunds are calculated from the date we receive your cancellation notice, based on how close this is to your travel date. Specific terms are confirmed with you in writing at the time of booking, since they can vary by trip type and supplier.
As a general guideline: cancellations made well in advance of departure are eligible for a larger refund (minus any non-recoverable supplier costs already committed on your behalf), while cancellations made close to departure carry a higher cancellation charge, reflecting costs already incurred with hotels, boats, guides and transport.
Requests to change dates, destinations or group size are handled on a case-by-case basis and depend on availability with our local partners. We will always try to accommodate changes where possible.
In the rare event that we need to cancel or significantly alter a trip (for example due to insufficient group numbers on an Open Trip, or safety/weather conditions), we will offer you the choice of an alternative date, an alternative trip, or a full refund of amounts paid for the cancelled portion.